Grit & Grin Apparel FAQs

Ordering and Shipping

How do I place an order?

You can place an order directly on our website by adding items to your cart and proceeding to checkout. We accept various payment methods including credit cards and PayPal.

When will my order ship?

Most products are produced within 2-7 business days. This time is dedicated to ensuring the highest quality standards through rigorous design and quality checks. Unlike some companies that offer faster shipping by keeping pre-made items on shelves, our approach minimizes the risk of defects or outdated designs. During peak periods, such as Veterans Day, production times may extend slightly due to high order volumes. Once your order is ready, you will receive a confirmation email with tracking information.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our shipping partner's website to monitor the progress of your delivery.

 Do you ship internationally?

Yes, we ship to many countries around the world. International shipping rates and delivery times vary by destination.

 Can I change or cancel my order?

• Changing an Order: If you need to change your order, such as updating the product size, variant, design, or shipping details, you can do so before it enters the production phase. In most cases, this is within the first few hours. Note that changes to product details might extend the fulfillment time.

• Canceling an Order: Orders can be canceled before they enter production. Once production begins, cancellations may not be possible.

Returns and Exchanges

What is your return policy?

• We do not offer returns or exchanges for products ordered in the wrong size, color, or due to a change of mind. However, if there is a manufacturing error or the product is damaged, you can request a replacement or a refund within 30 days of receiving the product. Please contact our support team with clear photos showing the issue. info@gritandgrin.shop

How do I find the right size?

Refer to our Size Guide for detailed measurements and instructions on how to choose the correct size.

What materials are your products made of?

Our products are made from high-quality materials, including 100% cotton and cotton blends. Specific material information can be found on each product page.

Account and Payment

How do I create an account?

You can create an account by clicking on the "Sign Up" button at the top of our website and following the registration steps.

What payment methods do you accept?

We accept major credit cards, and other secure payment options.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.